Engagement Survey-Arctic Healthcare

The biggest challenge for many business managers is to understand what is really driving the performance of their employees and the organisation as a whole. It used to be thought that money and succession where the primary motivators of employees yet new research is showing that many more factors contribute towards the new art and science of employee engagement. The ability of the organisation to meet the highly sophisticated emotional needs of employees will determine how engaged their workforce is in relation to their competitors. The fact that emotions are the fuel of innovation, collaboration, leadership and productivity, it makes sense for companies to treat employees holistically as opposed to mere job descriptions. The Gallup organisation has done significant studies into employee engagement and found that it has huge implications for the strategic objectives of companies. Some examples include:

• Engaged employees are 87% less likely to leave the organisation than the disengaged!
• 59% of engaged employees say that their job brings out their most creative ideas against only 3% of disengaged employees.
• Increased employee engagement was accompanied by a 12 per cent increase in customer satisfaction and significant double-digit revenue and margin growth over the past three years.

The key question is how do we measure employee engagement effectively? 

The Arctic Engagement Survey was held between the 9^th and the 18^th of March. The survey was completed by 23 out of the 26 staff members who were approached. The survey was commissioned to understand how Arctic was performing in the key areas of staff engagement and fulfilment. It posed 27 quantitative and 3 qualitative questions around the following areas.

• Career Development
• Communications
• Compensation
• Culture & Work Environment
• Employee Commitment/ Job Satisfaction
• Life Balance / Morale / Productivity
• Leadership/ Working Relationships  

The Arctic Engagement Survey was designed to achieve the following key results:  

• Allow staff to share perspectives,beliefs,ideas anf feelings key to their personal fulfillment in a confidential way. They are given the opportunity to express themselves with a level of openness and honesty that is just not possible in some organisations given the nature of office politics, victimisation and competition.
• Gives management  deeper insight into the organisation such that they can evaluate key engagement indicators over time and adjust strategy to optmise staff performance.
• Identify variances in the organisation according to variables such as region, department, age and duration with the organisation.
• Provide management with valuable affirmations of their strengths while also identifying key problems that are contributing towards staff turnover, low productivity and poor customer service.

What Elixir provided

• Customised organisational survey based on key engagement drivers that support the unique strategic objectives of the organisation
• Coordination of organisation survey
• Analysis of results and creation of detailed reports the simplify the complex and extensive feedback using visual and narrative tools.
• Provide coaching to decision makers that allow them to respond to the feedback in the most effective way.